It is a frontline team we have been training for twenty years. It is dedicated to all your users ensuring a correct first level support anytime from anywhere thanks to extensive and dedicated services.
Our EUS task force can operate on site or remotely depending on the kind of service requested and on the type of issue. We manage and solve all IT challenges providing the first point of contact between your resources and second-level technical specialists according to ITIL best practices.
Help desk
Technical End User Support
Troubleshooting
Issue Tracking Systems
Enterprise level Help Desk
Service Desk
ITIL Compliant
Knowledge Base
Configuring and Managing repair
Remote Access Applications Support
> and more
In addition, to ensure that all company devices such as PCs desktops, laptops, smartphones, tablets, printers are compliant, working, and updated to the latest level of security, our service includes the management of a wide range of devices throughout their life cycle; from supply to dismission. We also provide specific licensing and software management to help you optimize business management, reducing costs and maximizing resources.
Solve first,
questions later.
> Ask for informations
>OUR LOCATIONS
MODENA Never stops
Via Grazia Deledda, 38
41043 Formigine (MO) – Italy
Tel: +39 059 5961 333
info@ftpsrl.it
PESARO Never stops
Via Bruno Bedosti, 21
61122 Pesaro (PU) – Italy
Tel: +39 0721 1838 555
info@ftpsrl.it
PIACENZA Never stops
Via Rinaldo Ancillotti, 8
29122 Piacenza (PC) – Italy
PIVA e CF 01429880337
info@ftpsrl.it
