EUS · Service Desk

MANAGED SERVICES

> always by your side

It is a frontline team we have been training for twenty years. It is dedicated to all your users ensuring a correct first level support anytime from anywhere thanks to extensive and dedicated services.
Our EUS task force can operate on site or remotely depending on the kind of service requested and on the type of issue. We manage and solve all IT challenges providing the first point of contact between your resources and second-level technical specialists according to ITIL best practices.

Help desk

Technical End User Support

Troubleshooting

Issue Tracking Systems

Enterprise level Help Desk

Service Desk

ITIL Compliant

Knowledge Base

Configuring and Managing repair

Remote Access Applications Support

> and more

In addition, to ensure that all company devices such as PCs desktops, laptops, smartphones, tablets, printers are compliant, working, and updated to the latest level of security, our service includes the management of a wide range of devices throughout their life cycle; from supply to dismission. We also provide specific licensing and software management to help you optimize business management, reducing costs and maximizing resources.

Solve first,
questions later.

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    >OUR LOCATIONS

    MODENA Never stops

     

    Via Grazia Deledda, 38
    41043 Formigine (MO) – Italy
    Tel: +39 059 5961 333
    info@ftpsrl.it

    PESARO Never stops

     

    Via Sirolo, 24
    61122 Pesaro (PU) – Italy
    Tel: +39 0721 1838 555
    info@ftpsrl.it

    PIACENZA Never stops

     

    Via Rinaldo Ancillotti, 8
    29122 Piacenza (PC) – Italy
    PIVA e CF 01429880337
    info@ftpsrl.it